PRIVACY POLICY
Effective Date: October 31, 2023
Last Updated: July 17, 2026
This Privacy Policy applies to Polly Peak Storage LLC ("Polly Peak Storage," "we," "us," or "our") and describes how we collect, use, and protect personal information when customers visit our website, use our services, or communicate with us, including via SMS text messages.
Information Collection Practices
Personal Information
When you interact with our website, such as making a reservation, signing up for promotions, or participating in surveys, we collect personal information you provide, like your name, contact details, and billing information. While you can choose not to provide certain details, some information might be necessary to access our services.
SMS Privacy and Communications
No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP. Message and data rates may apply.
Information on Behalf of Others
If you reserve a storage unit for another person, you must obtain their consent before providing their personal information.
Additional Sources
We may receive additional information about you from other sources and combine it with the information you provide.
Automatic Data Collection
We automatically gather information about your visit, including your IP address, browser type, and your activities on our site, to improve your experience and prevent fraud.
Cookies and Similar Technologies
We use cookies and similar technologies to recognize your browser, tailor the content, and monitor website performance. You can control cookie settings through your browser, but disabling them may affect your ability to use certain website features.
Call Recording
We record telephone calls for quality and training purposes, complying with legal and regulatory standards.
Protecting Your Information
We take steps to ensure your information is secure, implementing administrative, technical, and physical safeguards. We restrict access to personal information to authorized employees and use encryption and security measures to protect your data during transmission.
Children’s Privacy
This website is designed for a general audience and does not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information immediately.
Use and Sharing of Information
We use your information to process reservations, manage your account, communicate with you, and improve our services. We may share your information with trusted third parties to perform services on our behalf, with business partners, or as legally required. We are committed to transparency and will inform you when your information is shared with third parties.
Your Choices
We may collect information from individual potential tenants or customers who complete a reservation or indicated interest in becoming a future tenant at a storage facility. If at any time you would like to stop receiving SMS messages, reply STOP. Reply HELP for assistance.
Contributions to Our Site
By submitting content to our site, you grant us a right to use, modify, and share your submissions. You are responsible for the content you submit and must ensure it is lawful and does not infringe on any rights.
Contact Us
If you have concerns or questions about our privacy practices, please contact us. We will address your inquiries in compliance with our policies.
Please consult a legal advisor for any queries related to privacy issues. False claims may result in legal consequences.